Last year, Mark Menig and I took you on a scary ride through the dark web. We dove deep into the actions of fraudsters and cyber criminals in an attempt to burst the bubble of the market research industry and show what really happens in those hidden corners of the Internet.
....Read more >In partnership with my esteemed colleagues, I had the fortunate opportunity of developing one of the industry’s first online panels, The Harris Poll Online. Since then, I have built hundreds of panels. Mothers, gamers, business professionals, mortgage brokers, teens, high income earners, GLBTers, physicians and the list goes on.
....Read more >Good fraud detection process requires a careful understanding of the different tactics that might be used by those with nefarious intent. Many of these quality checks should be built into the process from the moment of registration, but also as part of panel quality control over the long term.
....Read more >LOS ANGELES, January 31, 2017 – Innovate (www.InnovateMR.com), a global leader in audience sampling, has released a newly enhanced Supplier API Suite.
Innovate’s SAS platform is an application programming interface that seamlessly connects supplier sample to Innovate’s internal sampling system. For market research agencies, this development will help clients gain greater access to hard-to-reach global audiences and reduces the need to use multiple sampling vendors.
....Read more >LOS ANGELES, March 23, 2016 — In the last few weeks, I’ve read numerous blog posts from researchers and panel companies about the sad, sad (yes double sad) state of online panels.
....Read more >Illustrating the parallel between hiring qualified staff and recruiting top-notch panelists.
LOS ANGELES, March 15, 2016 — Many years ago, while at a former company, I was asked to fill several key positions in the Operations department.
....Read more >A true story about guns, pickles and an arrest one foggy night.
LOS ANGELES, March 2, 2016 — I’ve never shared this tale publicly, but instead of ranting about survey panel quality and the sampling industry in general, I thought it might be time to tell this remarkable story.
....Read more >LOS ANGELES, February 28, 2016 — In Market Research, the Project Manager is extremely important. It’s the Project Manager that takes a project from start to finish, establishes expectations and delivers on those expectations.
....Read more >LOS ANGELES, February 13, 2016 — A tale about how cheaper might not always be better.
The other day I had a headache, so I went down to Long Beach Harbor in Californiaand waited at the docks for a boat from China to unload palettes of acetaminophen.
Once unloaded, I took out a spoon and scooped some of the powder out and
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